Effective Date: July 30, 2026
Last Updated: July 30, 2026
1. Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for a return.
2. How to Initiate a Return
To start a return, please email us at orders@airdistrict.shop with your order number and reason for the return. Our team will respond within 2 business days with return instructions and a return shipping address. Please do not send items back without contacting us first.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived defective, damaged, or incorrect. In those cases, AirDistrict LLC will cover the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item without tracking.
4. Refund Process
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. Approved refunds will be processed to your original payment method within 5 to 10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us at orders@airdistrict.shop within 7 days of delivery. Include photos of the damage or defect along with your order number. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
6. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please initiate a return for the original purchase and place a new order.
7. Non-Returnable Items
Certain items may not be eligible for return, including items marked as final sale or clearance. Any exceptions will be clearly noted on the product page at the time of purchase.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, first check with your bank or credit card provider, as processing times may vary. If you have done so and still have not received your refund, please contact us at orders@airdistrict.shop and we will look into it.
9. Contact Us
For questions about returns or refunds, please contact us at:
AirDistrict LLC
Email: orders@airdistrict.shop